Privacy Policy | Dr. Suné Scholtz - Educational Psychologist

Last updated: April 2026

Dr. Suné Scholtz ("we", "us", "our") is an HPCSA-registered Educational Psychologist operating in private practice in George, Western Cape, South Africa. We are committed to protecting your privacy and handling your personal information responsibly, in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Health Professions Act.

This Privacy Policy applies to all personal information collected through this website (sunescholtz.co.za), by telephone, email, or in person as part of our professional services.

1. Who We Are (Responsible Party)

Dr. Suné Scholtz
Educational Psychologist
George, Western Cape, South Africa
HPCSA Registration: PS 0114120 | PR NO 0413224
Email: scholtzsune@gmail.com

2. What Personal Information We Collect

We may collect the following categories of personal information:

Identity information: Full names of the parent/guardian and child, date of birth, gender.
Contact information: Phone number, email address, physical address.
Educational information: School name, grade/year level.
Health and psychological information: Details about a child's developmental, emotional, behavioural or learning concerns; assessment results; therapeutic notes and reports. This constitutes special personal information under POPIA.
Medical aid information: Medical aid scheme name and plan details for billing purposes.
Referral source: How you heard about our practice.
Communication records: Emails, WhatsApp messages and other correspondence relating to your care.

3. Why We Collect Your Information (Purpose)

We collect and process your personal information for the following purposes:

To arrange and manage appointments and therapeutic sessions.
To conduct psycho-educational assessments and prepare written reports.
To communicate with you regarding your child's care and progress.
To submit medical aid claims on your behalf (with your consent).
To maintain professional records as required by the HPCSA and applicable law.
To contact schools, other therapists or healthcare professionals (only with your explicit written consent).
To comply with our legal and professional obligations.

4. Legal Basis for Processing

We process your personal information on the following grounds:

Consent: You provide consent when you contact us and agree to this policy.
Contractual necessity: Processing is necessary to provide the professional services you have requested.
Legal obligation: We are required to retain certain records under the Health Professions Act and HPCSA guidelines.
Legitimate interest: To manage our practice effectively and communicate with you regarding your care.

5. Special Personal Information (Health Records)

As a healthcare practitioner, we collect and process special personal information relating to the health and psychological wellbeing of your child. This information is treated with the highest level of confidentiality and is protected by both POPIA and our professional ethical obligations under the HPCSA Code of Conduct.

Such information will only be disclosed to third parties (e.g. schools, other therapists, medical professionals) with your explicit written consent, or where required by law (e.g. child protection obligations under the Children's Act).

6. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, disclosure or alteration:

Electronic records are stored in password-protected systems.
Physical records (reports, notes) are kept in locked storage.
Email communications are handled through secure providers.
Only Dr. Suné Scholtz has access to client records.

7. How Long We Retain Your Information

I retain personal and health records in accordance with HPCSA guidelines. Records pertaining to minors are retained until the child reaches the age of majority (18 years) plus 3 years.

After the retention period, records will be securely destroyed or anonymised.

8. Sharing Your Information

We do not sell, rent or trade your personal information. We may share your information with:

Medical aid administrators: For the purpose of submitting claims (with your consent).
Schools, teachers, other therapists or healthcare providers: Only with your explicit written consent.
Legal or regulatory authorities: Where required by law, court order, or to protect the safety of a child.
HPCSA: In the event of a professional enquiry or complaint.

9. Electronic Communication

Dr. Suné Scholtz may use electronic communication (such as email or telephone) for appointment-related correspondence. Sensitive clinical information is best shared in person or via telephone.

10. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that inaccurate information be corrected.
Right to deletion: You may request deletion of your information, subject to our legal retention obligations.
Right to object: You may object to certain types of processing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.
Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg/.

To exercise any of these rights, please contact Dr. Suné Scholtz directly at scholtzsune@gmail.com.

11. Cookies and Website Analytics

This website does not use tracking cookies or third-party analytics services. Standard server logs (IP address, browser type, pages visited) may be recorded by the web hosting provider for security and maintenance purposes.

12. Children's Privacy

My services are directed at parents, guardians and caregivers acting on behalf of children. We do not knowingly collect personal information directly from children under the age of 18 without parental or guardian consent. All appointment requests must be submitted by a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our services following any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Dr. Suné Scholtz
Educational Psychologist
George, Western Cape, South Africa
Email: scholtzsune@gmail.com

Your privacy and the confidentiality of your child's information are of the utmost importance to us. We handle all personal information with the care and respect it deserves.

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